How do I give permission for my microphone and video?

When you select the microphone option during the echo test you might notice a pop-up window on the upper right corner of your browser.
Press ''Allow'' in order to give permission to the microphone.
Press ''Allow'' in case you notice the same message concerning the video permission.

browser's permission

What should i do if my microphone seems to be muted and i don't see the pop up window asking for my permission?

Next to the web page address you might notice a lock icon. Click on it and press ''Allow'' if your microphone and camera are blocked.

unlock microphone/camera
If the problem persists:

Please let our Live Chat Agents know and we will try to help you as soon as possible!

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