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How do I reset my password?

How do I reset my password?

Click on ''forgot your password?''.
Enter your email address.
You will receive an email with a button that the user has to click on. If that opens up a different browser it won't work. You will have to copy the URL and use the same browser from which you initiated the password restoration.

Enter your new password twice. ( you don't need to type the old one)
The new password must have at least 8 characters, upper and lowercase characters, 1 number, and 1 special character.

You can use the visualizer if you want to be sure that everything is correct.

Some times the browser can memorize an old password which does not correspond to the user's name. In this case you can use the visualizer.

If you are still unable to reset your password you can try to reset it from another device.

If the problem persists:

Please let our Live Chat Agents know and we will try to help you as soon as possible!

Updated on: 08/04/2021

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