Articles on: Virtual Classroom

Why can’t other users hear me?

Why can’t other users hear me?

Make sure that you are not connected using the ''listen only'' mode (headphones icon).
Make sure that you are not muted.
If you see a 'locked' over your name it means you are locked and you need to ask the presenter to unlock you.
Run a system check which you will find on the dashboard and make sure that all the sections have green ticks and not red exes.
Refresh your page.
Try a different browser.
If the bluetooth is on it might be diverting the sound to some other device.
If you are using a headset you need to connect it before you enter the room.
If you see some error number notification like 1007, 1002, 1020 etc please let us know.

If the problem persists:

Please let our Live Chat Agents know and we will try to help you as soon as possible!

Updated on: 08/04/2021

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