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Virtual Classroom
All your questions on the virtual classroom, answered!
How do I share my screen?
Open the web page or the application you would like to share. Click on the screen sharing button. Select the appropriate screen sharing option. Select the web page/application you wish to share from the list of the opened web pages/applications. Click on the ''share'' button. If you are a student
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How do I upload a presentation?
Press the Actions button (+ sign) on the bottom left of your screen below the presentation area Select ''upload a presentation'' ( ''or add a file'' ) Choose a file or drag one into the box (1) Make sure that the little circle box next to the file's name is selected. (2) Press the upload button (3) . Make sure that you are not muted. Run a system check which you will find on the dashboard and make sure that all the sections have green ticks and not red exes. Refresh your page. Try a different browser. (Chrome or Firefox for a PC/Mac/Tablet, Safari for iOS phone or tablet) Try to create a hotspot wit
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How do I enter my classroom?
Go to either your ''Dashboard'' to see your Schedule or click on ''Future Schedule'' When a booking is made, you should receive automatically an invitation email. If you cannot find your invitation please check your spam box as well. If you are a student you cannot enter to your session earlier. The Enter button will be unresponsive in such case. If the date/time are correct but you see the notification '' session has not started...'' this means tha
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Why can’t other users hear me?
Make sure that you are not connected using the ''listen only'' mode (headphones icon). Make sure that you are not muted. If you see a 'locked' over your name it means you are locked and you need to ask the presenter to unlock you. Run a system check which you will find on the dashboard and make sure that all the sections have green ticks and not red exes. Refresh your page. Try a different browser. If the bluetooth is on it might be divert
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Are my lessons recorded?
This will depend on your organisation's policy - please reach out to find out further information from your account contact person If sessions are recorded as per your organisation's policy, the sessions are recorded automatically due to the safeguarding policy. The recorded sessions are deleted after 1-3 months approximately, depending on your organisation's policy. If you see a ''recordings'' section on your dashboard , you can access your recordings.
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How do I go back to the whiteboard from my presentation?
Press the Actions button (+ sign) on the bottom left of your screen. Select ''Upload a presentation''. Choose the default.pdf file or whiteboard.pdf file (click on the little circle next to it). Press confirm.
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How do I allow my students to download my presentation?
Click on the Actions button. (+ button below the presentation screen) Click on Manage Presentations. Select the download button. (an arrow pointing downwards in a tray) next to the file's name. You can select the download button before or after you annotate a file. Students will be able to download the
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How to do the echo test correctly
When you enter a session you will be asked how you wish to join 'listen only' or 'microphone'. Select microphone and go through the echo test. If you can hear your voice press yes. If you cannot press no and select a different microphone source from the dropdown menu. If you are still unable to hear the echo of your voice please check your browser's settings in order to unlock the microphone or try another browser. 
Have an external tablet attached to your device. Ensure the software and drivers are updated as per your manufacturer's instructions. Join a Meeting. Become presenter. Select the pen tool. Drag across the slide. Also, try tapping it. To change thickness choose a different thickness underneath the picture of the pencil Before you start using your graphics tablet to write on the whiteboard area you need to disable windows ink. You may zoom in
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How do I share a video?
Click on the actions button (+ icon ) . Select the option ''share an external video'' . Copy the video URL on the opened window and click on share a new video. If you pause the video it will be paused for your student as well. You have the control of the video.
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How do I resize my presentation?
You can have a full screen of your whiteboard by clicking on the arrows at the lower right corner of the white board. You can find the same option when you click on the 3 dots on the upper right corner. Select this option if you prefer keep watching the other participant's cameras. If you are using the text editor at the same time you can adjust the two windows by dragging them from the point of union. If you are sharing your camera you can
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I am sharing my screen but it is not working properly - why is that the case?
If you select the option ''your entire screen'' you need to minimize the platform screen, otherwise your student will have a Kaleidoscopic view. You need to open the page or the application you want to share before you click on the screen sharing button. If you want to share a web page please select the option ''Chrome tab''. If you want to share an application please select the option ''application
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How do I annotate on the presentation?
Click on the hand icon on the right-hand side of the whiteboard and you will see more available tools. Press on it and choose the ‘T’ if you prefer to type instead of using the pencil. Drag your mouse over your whiteboard to form a square and start typing in the square. You can use the white colour and pencil option to erase
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How do I switch between presentations?
Click on the Actions Button (+ sign). On the top of the emerging window you will see all the files that you selected before you enter the classroom. Click on the name of the file you wish to upload on the presentation area.
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How do I enter text in the whiteboard?
Click on the hand icon on the right-hand side of the whiteboard and you will see more available tools. Press on it and choose the ‘T’ if you prefer to type instead of using the pencil. Drag your mouse over your whiteboard to form a square and start typing in the square.
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How do I promote users to have presenter permissions?
Go to the participants list on the left hand side. Select the user you want to promote. Left click on his name. Click on "make a presenter". Alternatively, you may click on "Promote to moderator" to give a user moderator's permissions. The user may click on the Actions button/plus sign and select ''become a presenter'' once he has presenter's permissions.
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Can I enter multiple breakout rooms?
Yes, as a presenter you can click on breakout rooms and join more rooms by clicking join room. You may wish to select join audio so that you may listen in on rooms without having to enter them!
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How do I create a breakout room?
Click on the wheel next to ''Participants'' Click on the ''Create breakout rooms'' option from the drop-down menu. (step1) A screen will appear and you will need to select the number of rooms (step 2) , the duration (step 3) , in which room you want to put each student or randomly assign them. (step 4) Click on Create button. (st
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How can I scroll a document up and down in the classroom?
At the right of the whiteboard you have the tools. Click on the first icon (looks like a hand) and select the pan with left click. Place the pan on the document and hold the left click and drag. Move the pointer up and down.
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How can I save my notes in the Text Editor?
Left click on the below arrows icon (located above the text editor) and you will see the available formats for exporting the notes. If you do not manage to save your notes before the session ends then you can find them in the recording of your session.
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How do I monitor a breakout room?
You can enter inside each room if you need to check the student's annotations or just connect the audio and make quick questions. The second option will let you jump faster from a room to the other.
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How do I send a private message to someone else in the room?
Left click on the user name you want to send a private message. A list will open and you will see the option ''send private message''. Left click on the option and go to the blue frame on the left of the actions button. Place your pointer inside, left click and start typing. Left click at the arrow next to the blue frame.
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How do I turn on my microphone?
When you enter a session you will be asked how you wish to join 'listen only' or 'microphone'. Select microphone and go through the sound test. If you can hear your voice press yes. If you cannot press no and select a different microphone source from the dropdown menu. Once you have entered your session make sure that there is a picture of an orange microphone next to your name. If the microphone is red then you are on mute: please press on your name and select unmute. If you see
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Why is there a lag when I am speaking?
It is almost always a connectivity issue. Stop live streaming or downloading on the same device or on other devices using the same network. Close other programs running at start up or in background on your device or on other devices using the same network. Check the memory of your hard disk and if it is less than 10% available, please try to free some space. Restart your computer. Check for interferences from other devices such as a microwaves oven. Update your operating syste
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Can I enter another breakout room after it has been made?
If you are a presenter yes. Click on breakout rooms and select the join room option. Participants need to be assigned to rooms or the presenter can allow them to select their rooms. '
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How do I start a poll?
Left click on the actions button at the lower left corner of the whiteboard. Left click on the first option ''start a poll'' . At the left of the whiteboard you have the available options for your poll. *When you select one of those options it will appear automatically on your students screen.
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How do I turn off my camera?
Click on the Camera Icon (see photo below) to deactivate your camera!
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How do I stop sharing my screen?
Left click on the screen sharing icon ( the last button in the middle of the screen and under the whiteboard). If your next action is upload a video or a presentation you can do it directly without stop the screen sharing if you wish.
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How do I send a support/help email ticket?
You may send an email with your question or problem to support@infinitiplatform.com
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Can I enter shapes into the whiteboard?
Yes. Go to the picture of the hand on the right-hand side of your screen. This is your tools button. Press on it and choose a shape: rectangle, triangle, ellipse, or line and then drag your mouse on your white-screen and form the shape you wish.
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How do I maximize the video?
At the upper right corner of the video you have the option full screen. Click on the option. You have the same option if you click on the 3 dots at the upper right corner.
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How do I enable/disable participants from editing the text in the Text Editor?
Left click on the Manage Participants wheel . Left click on lock participants . Choose the edit text feature in the left column. Turn on/off the button in the right column.
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How do I mute/unmute myself?
Press on the picture of the microphone on the bottom left of your screen, below the presentation area. Microphone button
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How can I delete my recordings?
You cannot delete any recordings unless you are an administrator.
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How do I go back to my dashboard?
Left click to the 3 dots in the upper right corner. Left click on end session. You will see the following notification: ''Are you sure you want to end this session?'' Click yes and you will be back to your dashboard.
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How do I enable/disable participants from seeing other participants in the participants list?
Left click on the Manage Participants wheel. Left click on lock participants . Choose the see other participants in the participants list feature in the left column. Turn on/off the button in the right column.
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Why can’t my students see the speech to text closed captions?
In order to see the closed captions you and your students need to have pressed the CC button next to the actions button.
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Why is the video freezing/choppy/not working properly?
Use an updated version of Chrome or Firefox for a better video quality. Run a system check which you will find on the dashboard and make sure that all the sections have green ticks and not red exes. Refresh your page. Try a different browser. Stop live streaming or downloading on the same device or on other devices using the same network. Quit other programs running at the same time. Open the task manager in order to
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Can I takeover presenter permission?
If you are the tutor yes. Have another tutor with presenter permissions click on your name and 'Promote you to Presenter'. If you are the student, then no; you need to be granted permission.
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How do I stop sharing my video?
Left click on the actions button. Select the last option in the opened window ("Stop sharing external video").
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How do I change the colour of my annotations?
Go to the colored square on the right hand side of your screen and press on it, You will be provided with various colors to choose from.
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Can my students hear me when I have Joined the Audio in their breakout room?
If you have chosen the listen only option or have muted your microphone then no, they will not be able to hear you.
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How do I change the font of the closed captions?
When you press the cc button you may select another font.
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Where can I see my recordings?
You need to check with your school administrators whether you have access to your recordings. If you have an account with access to recordings, click on 'Recordings' from the left menu of Infiniti's Learning Management System.
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How do I change the color of my annotations on the whiteboard?
You will need to have the Pencil tool selected from the tool options Click on the colored square on the right hand side of your screen You will be provided with various colors to choose from
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Can I connect external devices to the room?
Yes, you can connect external devices with a USB cable. To use an external camera click on the camera icon under the whiteboard. You will see a list of the available cameras. Select the external camera and after select the image quality. Wacom tablets connect automatically and you can write as you would on the whiteboard using the pencil.
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How do I use the Text Editor?
On the left side of the platform you will find the feature 'Text Editor'. Left click on it and you can start typing. Participants and Presenters will both have access to the 'Text Editor'.
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I selected microphone, but cannot hear myself in the echo test - what should I do?
Choose the ‘No’ option (thumbs down icon) and try selecting a different microphone source. Do the test again If you can still not hear yourself, try to change your speaker settings!
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How do I enable multiple participants to collaborate on the whiteboard?
Please select the 'Turn multi-user whiteboard on' option if you are a presenter! (Bottom button on the annotation tools)
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Are participants forced to enter a breakout room?
No. They will have to consent in order to enter the breakout room. A box will appear asking them whether they wish to join the room.
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How do I lock participants from doing certain functions?
Left click on the Manage Participants wheel . Left click on lock participants . Choose the feature in the left column. Turn on the lock button in the right column.
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How do I save participants names?
Left click on the 'Manage Participants' wheel . Left click on ''save participants'' names.
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How do I leave the classroom?
Click to the 3 dots in the upper right corner. Click on logout.
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Can I share a picture in the presentation screen?
Yes as long as it is in one of the acceptable formats. Acceptable formats are: jpg, JPG, jpeg, JPEG, png, PNG, gif, GIF, pdf, PDF, doc, DOC, docx, DOCX, ppt, PPT, pptx, PPTX, pps, PPS, ppsx, PPSX, odt, ODT, xls, XLS, xlsx, XLSX, psd, PSD, zip, ZIP, rar, RAR, mp3, MP3, m4a, M4A, ogg, OGG, wav, WAV, mp4, MP4, m4v, M4V, mov, MOV, wmv, WMV, avi, AVI, mpg, MPG, ogv, OGV, 3gp, 3GP, 3g2, 3G2
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How do I change the screen I am sharing?
You can go to the same Chrome window that you are already sharing and enter a new page in the URL. If you close the window you selected at the first time the screen sharing will stop automatically. If you want to share another application you must stop the screen sharing, start it again and select the new application.
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How can I take notes?
You can write notes on the Text Editor (located on the left hand side of your screen), change font, use bold, italics, underline, scratch out, undo what you've written, and redo what you've written. There is also an option for bullet points and numbers so you can write lists. There is also the option of ''write closed captions'' if you prefer the dictation. You can find it on the wheel next to the participants.
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How do I remove a participant?
Go to the participants list at the left . Find the participant you want to remove. Left click on his name. Left click on remove participant.
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Can someone be invited to the session after the session has begun?
You cannot invite anyone after the session has started. You will need to arrange another session and include that person. This allows us to maintain a higher degree of security and prevent Zoombombing!
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How do I enable/disable participants from sending public chat messages?
Left click on the Manage Participants wheel . Left click on lock participants . Choose the send public chat messages feature in the left column. Turn on/off the button in the right column.
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Why can't I hear or see my teachers?
The presenter has the option to lock the feature ''see other participants' web cam. '' Also they may mute all the participants including the presenter if they wish to. Your teacher may have a poor connection, or you may have a poor connection.
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Are the results from polls anonymous?
Yes, polling results are anonymised when they are published. The teacher will be able to view each individual's answers.
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How do I end the breakout rooms?
Click on Breakout Rooms and choose end all breakout rooms.
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How do I enable/disable participants from sharing their webcam?
Left click on the Manage Participants wheel. Left click on lock participants . Choose the share webcam feature in the left column. Turn on/off the button in the right column.
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How do I remove my annotations from the whiteboard?
On the right-hand side of your screen there is a button that looks like a trash. Click it to clear all your annotations.
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How do I change the video I am sharing?
Click on the Actions button (+). Stop the video you are sharing. Go again to the actions button for share a new one.
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How do I react to a classroom without being disruptive?
Left click on your name and you will see the option react. Left click again and you will see the option ''Raise hand'' or any other option that is suitable for you. Left click on it. The presenter and other participants will be able to see your updated status.
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How do I stop the speech to text closed captions?
You press on the cc button and select stop viewing the closed captions.
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How do I make a document bigger in the presentation space?
Under the document you have the option '' Fit to width'' for a better lecture. The scroll up and down feature will be very useful when you activate the option '' Fit to width''. Click on drag! Fit to width
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How do I start speech to text closed captions?
There is a picture of a wheel next to participants ('Manage Participants' button located above participants names on the left hand side of your room. Click on the picture and choose ‘write closed captions’. Then choose the language you wish Make sure you and your students have pressed the CC button at the bottom so you can see the closed captions Click on Start Dictation Start speaking and your speech will turn into text.
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How do I send messages to everyone in the room?
At the upper left corner you have the feature ''public chat''. Left click on it and place your pointer inside the blue frame on the left of the actions button. Left click and start typing in the text input. Left click at the arrow next to the blue frame to send the message or press your 'Enter' button.
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How do I undo an annotation?
On the right-hand side of your screen there is a button that looks like an arrow. If you press on it you can undo your annotations.
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How do I minimize the presentation screen?
At the upper right corner of the document you have the option hide whiteboard. Left click on the option.
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What is the difference between ‘Listen only’ and ‘Microphone’ when entering the classroom?
If you select the ‘listen only’ option you can hear the others in the class but not be heard If you select the ‘microphone’ option you will be able to hear and be heard
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How do I customize the answers for a poll?
When you start a poll you will see the option '' custom poll'' at the left of the whiteboard. Left click on it and you will see 5 windows where you can write the possible preferences. You can use as many as you wish (1-5) . Left click on '' start custom poll'' .
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How do I bring back the presentation screen after I've edited it?
If you have minimised the presentation screen you must go to the lower right corner of your screen where you have the option to restore presentation. Left click on the option.
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How do I enlarge the video?
Place the pointer at the end of the video window and drag the window.
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How do I demote users from having presenter permissions?
Go to participants list. Select the user you want to demote. Left click on their name. Left click on demote to participant.
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How do I mute/unmute a particular participant?
Find the participant in the participants list. Left click on their name. Left click on mute/unmute participant.
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How do I mute/unmute all participants?
Left click on the 'Manage Participants' wheel. Manage Participants button Left click on mute/unmute all participants.
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How do I go back to my schedule?
Left click to the 3 dots in the upper right corner. Left click on end session . You will see the following notification: ''Are you sure you want to end this session?'' Click Yes . You will see the notification '' You will be forwarded back to the home screen'' . Click OK and your schedule will appear. If you want to see the future schedule , make a booking, reschedule or see the history go to the left column and Left click on Schedule in your account
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How do I enable/disable participants from sharing their microphones?
Left click on the Manage Participants wheel . Left click on lock participants. Choose the share microphone feature in the left column. Turn on/off the button in the right column.
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How do I change the size of my annotations?
Go to the ‘Aa’ button on the right of your screen and choose the font size you wish.
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If I have a problem how do I use live chat to ask for support?
You can find the live chat box at the bottom right of your page, which looks like an orange circle with a white note-pad. Click on it and you can chat with a member of our team.
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How do I allow others to annotate on the presentation?
If you are the presenter there are a set of annotation tools on the right hand side of the presentation area. The bottom button is the Share Multi-User Whiteboard Once you click on it, all participants can annotate the whiteboard
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How do I go to my next class?
When you logout or end the session you will see the following notification: ''Are you sure you want to end this session?'' Click yes and you will be back to your dashboard and schedule. Select your class and left click to enter.
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How do I save a list students' names in the classroom?
Click on the wheel next to 'Participants' From the drop-down menu, click 'Save participants' names' A file will download to your device. Click OK if prompted to do so.
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What formats can I use to upload a presentation?
The following file formats are acceptable: jpg, JPG, jpeg, JPEG, png, PNG, gif, GIF, pdf, PDF, doc, DOC, docx, DOCX, ppt, PPT, pptx, PPTX, pps, PPS, ppsx, PPSX, odt, ODT, xls, XLS, xlsx, XLSX, psd, PSD, zip, ZIP, rar, RAR, mp3, MP3, m4a, M4A, ogg, OGG, wav, WAV, mp4, MP4, m4v, M4V, mov, MOV, wmv, WMV, avi, AVI, mpg, MPG, ogv, OGV, 3gp, 3GP, 3g2, 3G2
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Are the results from polls aggregated?
Yes, they are. They are also anonymised when polling results are published. Only the teacher may view each individual's answers!
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How do I share a poll’s results?
When you select the option for your poll you will see the button ''Publish polling results''. Left click on it. If you would like to create a new poll press ''Back to polling options''. Publish polling results
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How do I assign people to a breakout room?
You can assign participants to each room by dragging their name to the corresponding room.
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How do I remove all of my annotations?
On the right-hand side of your screen there is a button that looks like a trash can which will clear all your annotations.
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What should happen in the echo test?
You should be able to hear yourself when speaking into the microphone. This will prove that both your microphone and speakers are connected!
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Why can I hear an echo from another participant’s voice?
Try to use a headset in order to avoid the echo Ask the other participant to use a headset as well Often when using external speakers, your microphone will pick up additional sounds. Sometimes, you may hear an echo due to very poor connectivity. Please try to improve your connection speed or allocated bandwidth. TIP: Ask your flatmates to stop streaming films and playing video games.
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How do I change language in the speech to text closed captions?
When you press the cc button you may select another language.
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How do I mute all participants except the presenter?
Left click on the 'Manage Participants' wheel. Left click on mute all participants except presenter.
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Which speaker source should I use?
It is suggested that you use the ‘default’ speaker source. If that is not working you may need to select another option.
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How can I listen in to my students in their breakout room?
The best way to listen in to your students is to 'Join Audio' in the breakout rooms. That way, you may listen and speak with students without having to exit the original room. Yes, by joining the room and choosing the listen only option.
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How do I enable/disable participants from seeing other participants webcams?
Left click on the Manage Participants wheel . Left click on lock participants . Choose the see other participants webcam feature in the left column. Turn on/off the button in the right column.
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Why doesn't the closed caption option recognize my voice?
When you enter the classroom, you need to use the ‘microphone’ option and not the ‘listen only’ option. You also need to successfully passed the echo test. You join the audio by choosing the audio button from the bottom of the screen.
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What external devices can I connect to the room?
You can connect a Wacom tablet , an external camera (such as IPEVO) and most other edtech external devices!
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How do I end the class?
Left click to the 3 dots in the upper right corner. Left click on end session.
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Why is my presentation not uploading?
It may be that your file is too large, or the format is not compatible with the platform. A message will appear informing you which is the case.
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Why can’t I see the speech-to-text closed captions?
In order to see the closed captions, click on the CC button on the bottom left of your screen.
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Why can I hear an echo from my voice?
Try to use a headset in order to avoid the echo Often when you hear an echo, it is because your microphone is capturing sounds generated from external speakers
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Why is my video not sharing?
Not all the URLS are supported. Ensure that your connection speed is fast enough. Avoid using a public or shared network. Download the latest version of either Google Chrome or Mozilla Firefox if you are using another explorer. Close other programs or streaming applications.
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Which microphone source should I use?
It is suggested that you use the ‘default’ microphone source. If this does not work, you may need to select another microphone.
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Why are my speech to text closed captions not appearing in the right language?
When selecting the closed captions option you then need to change the language to the one you wish to speak in.
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Where can I share videos from?
YouTube, Vimeo, Instructure Media, Twitch and Daily Motion URLs are supported. Remember to copy paste your link when sharing the video
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Why can’t other users see video of me?
The presenter has the option to lock the feature of webcam sharing Your connection or other's connection may be too weak to transmit video
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How do I leave a breakout room?
You can close the browser of the breakout room.
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Why was I removed from the classroom?
The presenter has the option to remove a participant. If that is not the case, check your internet connection as you may have been forced out of the classroom.
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What is stored in a recording?
Everything that happens in your session is recording, except videos you have uploaded.
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