Virtual Classroom

I selected microphone, but cannot hear myself in the echo test - what should I do?

Choose the ‘No’ option (thumbs down icon) and try selecting a different microphone source. Do the test again If you can still not hear yourself, try to change your speaker settings!Some readers

How do I enable multiple participants to collaborate on the whiteboard?

Please select the 'Turn multi-user whiteboard on' option if you are a presenter! (Bottom button on the annotation tools)Some readers

How do I change the color of my annotations on the whiteboard?

You will need to have the Pencil tool selected from the tool options Click on the colored square on the right hand side of your screen You will be provided with various colors to choose fromSome readers

How do I start a poll?

Left click on the actions button at the lower left corner of the whiteboard. Left click on the first option ''start a poll'' . At the left of the whiteboard you have the available options for your poll. *When you select one of those options it will appear automatically on your students screen.Some readers

Can my students hear me when I have Joined the Audio in their breakout room?

If you have chosen the listen only option or have muted your microphone then no, they will not be able to hear you.Some readers

Why is there a lag when I am speaking?

It is almost always a connectivity issue. Stop live streaming or downloading on the same device or on other devices using the same network. Close other programs running at start up or in background on your device or on other devices using the same network. Check the memory of your hard disk and if it is less than 10% available, please try to free some space. Restart your computer. Check for interferences from other devices such as a microwaves oven. Update your operating systeSome readers

What is the difference between ‘Listen only’ and ‘Microphone’ when entering the classroom?

If you select the ‘listen only’ option you can hear the others in the class but not be heard If you select the ‘microphone’ option you will be able to hear and be heardSome readers

Can I connect external devices to the room?

Yes, you can connect external devices with a USB cable. To use an external camera click on the camera icon under the whiteboard. You will see a list of the available cameras. Select the external camera and after select the image quality. Wacom tablets connect automatically and you can write as you would on the whiteboard using the pencil.Some readers

How do I remove my annotations from the whiteboard?

On the right-hand side of your screen there is a button that looks like a trash. Click it to clear all your annotations.Some readers

How do I turn on my microphone?

When you enter a session you will be asked how you wish to join 'listen only' or 'microphone'. Select microphone and go through the sound test. If you can hear your voice press yes. If you cannot press no and select a different microphone source from the dropdown menu. Once you have entered your session make sure that there is a picture of an orange microphone next to your name. If the microphone is red then you are on mute: please press on your name and select unmute. If you seeSome readers

Can I share a picture in the presentation screen?

Yes as long as it is in one of the acceptable formats. Acceptable formats are: jpg, JPG, jpeg, JPEG, png, PNG, gif, GIF, pdf, PDF, doc, DOC, docx, DOCX, ppt, PPT, pptx, PPTX, pps, PPS, ppsx, PPSX, odt, ODT, xls, XLS, xlsx, XLSX, psd, PSD, zip, ZIP, rar, RAR, mp3, MP3, m4a, M4A, ogg, OGG, wav, WAV, mp4, MP4, m4v, M4V, mov, MOV, wmv, WMV, avi, AVI, mpg, MPG, ogv, OGV, 3gp, 3GP, 3g2, 3G2Some readers

Which speaker source should I use?

It is suggested that you use the ‘default’ speaker source. If that is not working you may need to select another option.Some readers

How do I change the font of the closed captions?

When you press the cc button you may select another font.Some readers

How do I stop sharing my screen?

Left click on the screen sharing icon ( the last button in the middle of the screen and under the whiteboard). If your next action is upload a video or a presentation you can do it directly without stop the screen sharing if you wish.Some readers

Where can I see my recordings?

You need to check with your school administrators whether you have access to your recordings. If you have an account with access to recordings, click on 'Recordings' from the left menu of Infiniti's Learning Management System.Some readers

How do I send a support/help email ticket?

You may send an email with your question or problem to support@infinitiplatform.comSome readers

How do I change the screen I am sharing?

You can go to the same Chrome window that you are already sharing and enter a new page in the URL. If you close the window you selected at the first time the screen sharing will stop automatically. If you want to share another application you must stop the screen sharing, start it again and select the new application.Some readers

How can I take notes?

You can write notes on the Text Editor (located on the left hand side of your screen), change font, use bold, italics, underline, scratch out, undo what you've written, and redo what you've written. There is also an option for bullet points and numbers so you can write lists. There is also the option of ''write closed captions'' if you prefer the dictation. You can find it on the wheel next to the participants.Some readers

Can I enter shapes into the whiteboard?

Yes. Go to the picture of the hand on the right-hand side of your screen. This is your tools button. Press on it and choose a shape: rectangle, triangle, ellipse, or line and then drag your mouse on your white-screen and form the shape you wish.Some readers

How do I change the colour of my annotations?

Go to the colored square on the right hand side of your screen and press on it, You will be provided with various colors to choose from.Some readers

What formats can I use to upload a presentation?

The following file formats are acceptable: jpg, JPG, jpeg, JPEG, png, PNG, gif, GIF, pdf, PDF, doc, DOC, docx, DOCX, ppt, PPT, pptx, PPTX, pps, PPS, ppsx, PPSX, odt, ODT, xls, XLS, xlsx, XLSX, psd, PSD, zip, ZIP, rar, RAR, mp3, MP3, m4a, M4A, ogg, OGG, wav, WAV, mp4, MP4, m4v, M4V, mov, MOV, wmv, WMV, avi, AVI, mpg, MPG, ogv, OGV, 3gp, 3GP, 3g2, 3G2Some readers

How do I enable/disable participants from seeing other participants in the participants list?

Left click on the Manage Participants wheel. Left click on lock participants . Choose the see other participants in the participants list feature in the left column. Turn on/off the button in the right column.Some readers

What external devices can I connect to the room?

You can connect a Wacom tablet , an external camera (such as IPEVO) and most other edtech external devices!Some readers

Why is my presentation not uploading?

It may be that your file is too large, or the format is not compatible with the platform. A message will appear informing you which is the case.Some readers

How do I turn off my camera?

Click on the Camera Icon (see photo below) to deactivate your camera!Some readers

How do I go back to my dashboard?

Left click to the 3 dots in the upper right corner. Left click on end session. You will see the following notification: ''Are you sure you want to end this session?'' Click yes and you will be back to your dashboard.Some readers

How do I end the breakout rooms?

Click on Breakout Rooms and choose end all breakout rooms.Some readers

How do I enlarge the video?

Place the pointer at the end of the video window and drag the window.Some readers

Why can’t I see the speech-to-text closed captions?

In order to see the closed captions, click on the CC button on the bottom left of your screen.Some readers

How do I lock participants from doing certain functions?

Left click on the Manage Participants wheel . Left click on lock participants . Choose the feature in the left column. Turn on the lock button in the right column.Some readers

How do I enable/disable participants from sending public chat messages?

Left click on the Manage Participants wheel . Left click on lock participants . Choose the send public chat messages feature in the left column. Turn on/off the button in the right column.Some readers

How do I change language in the speech to text closed captions?

When you press the cc button you may select another language.Some readers

How do I minimize the presentation screen?

At the upper right corner of the document you have the option hide whiteboard. Left click on the option.Some readers

How do I share a poll’s results?

When you select the option for your poll you will see the button ''Publish polling results''. Left click on it. If you would like to create a new poll press ''Back to polling options''. Publish polling resultsSome readers

How do I leave the classroom?

Click to the 3 dots in the upper right corner. Click on logout.Some readers

How do I maximize the video?

At the upper right corner of the video you have the option full screen. Click on the option. You have the same option if you click on the 3 dots at the upper right corner.Some readers

How do I allow others to annotate on the presentation?

If you are the presenter there are a set of annotation tools on the right hand side of the presentation area. The bottom button is the Share Multi-User Whiteboard Once you click on it, all participants can annotate the whiteboardSome readers

How do I change the video I am sharing?

Click on the Actions button (+). Stop the video you are sharing. Go again to the actions button for share a new one.Some readers

How do I enable/disable participants from editing the text in the Text Editor?

Left click on the Manage Participants wheel . Left click on lock participants . Choose the edit text feature in the left column. Turn on/off the button in the right column.Some readers

Why can I hear an echo from another participant’s voice?

Try to use a headset in order to avoid the echo Ask the other participant to use a headset as well Often when using external speakers, your microphone will pick up additional sounds. Sometimes, you may hear an echo due to very poor connectivity. Please try to improve your connection speed or allocated bandwidth. TIP: Ask your flatmates to stop streaming films and playing video games.Some readers

How do I customize the answers for a poll?

When you start a poll you will see the option '' custom poll'' at the left of the whiteboard. Left click on it and you will see 5 windows where you can write the possible preferences. You can use as many as you wish (1-5) . Left click on '' start custom poll'' .Some readers

How do I start speech to text closed captions?

There is a picture of a wheel next to participants ('Manage Participants' button located above participants names on the left hand side of your room. Click on the picture and choose ‘write closed captions’. Then choose the language you wish Make sure you and your students have pressed the CC button at the bottom so you can see the closed captions Click on Start Dictation Start speaking and your speech will turn into text.Some readers

How do I enable/disable participants from sharing their webcam?

Left click on the Manage Participants wheel. Left click on lock participants . Choose the share webcam feature in the left column. Turn on/off the button in the right column.Some readers

How do I react to a classroom without being disruptive?

Left click on your name and you will see the option react. Left click again and you will see the option ''Raise hand'' or any other option that is suitable for you. Left click on it. The presenter and other participants will be able to see your updated status.Some readers

How do I remove a participant?

Go to the participants list at the left . Find the participant you want to remove. Left click on his name. Left click on remove participant.Some readers

How do I demote users from having presenter permissions?

Go to participants list. Select the user you want to demote. Left click on their name. Left click on demote to participant.Some readers

How do I mute/unmute all participants?

Left click on the 'Manage Participants' wheel. Manage Participants button Left click on mute/unmute all participants.Some readers

If I have a problem how do I use live chat to ask for support?

You can find the live chat box at the bottom right of your page, which looks like an orange circle with a white note-pad. Click on it and you can chat with a member of our team.Some readers

How do I assign people to a breakout room?

You can assign participants to each room by dragging their name to the corresponding room.Some readers

How do I make a document bigger in the presentation space?

Under the document you have the option '' Fit to width'' for a better lecture. The scroll up and down feature will be very useful when you activate the option '' Fit to width''. Click on drag! Fit to widthSome readers

How do I go to my next class?

When you logout or end the session you will see the following notification: ''Are you sure you want to end this session?'' Click yes and you will be back to your dashboard and schedule. Select your class and left click to enter.Some readers

How do I send messages to everyone in the room?

At the upper left corner you have the feature ''public chat''. Left click on it and place your pointer inside the blue frame on the left of the actions button. Left click and start typing in the text input. Left click at the arrow next to the blue frame to send the message or press your 'Enter' button.Some readers

How do I save participants names?

Left click on the 'Manage Participants' wheel . Left click on ''save participants'' names.Some readers

Are participants forced to enter a breakout room?

No. They will have to consent in order to enter the breakout room. A box will appear asking them whether they wish to join the room.Some readers

How do I bring back the presentation screen after I've edited it?

If you have minimised the presentation screen you must go to the lower right corner of your screen where you have the option to restore presentation. Left click on the option.Some readers

How do I end the class?

Left click to the 3 dots in the upper right corner. Left click on end session.Some readers

How do I undo an annotation?

On the right-hand side of your screen there is a button that looks like an arrow. If you press on it you can undo your annotations.Some readers

How do I change the size of my annotations?

Go to the ‘Aa’ button on the right of your screen and choose the font size you wish.Some readers

How do I mute/unmute a particular participant?

Find the participant in the participants list. Left click on their name. Left click on mute/unmute participant.Some readers

Why can I hear an echo from my voice?

Try to use a headset in order to avoid the echo Often when you hear an echo, it is because your microphone is capturing sounds generated from external speakersSome readers

Why doesn't the closed caption option recognize my voice?

When you enter the classroom, you need to use the ‘microphone’ option and not the ‘listen only’ option. You also need to successfully passed the echo test. You join the audio by choosing the audio button from the bottom of the screen.Some readers

How do I go back to my schedule?

Left click to the 3 dots in the upper right corner. Left click on end session . You will see the following notification: ''Are you sure you want to end this session?'' Click Yes . You will see the notification '' You will be forwarded back to the home screen'' . Click OK and your schedule will appear. If you want to see the future schedule , make a booking, reschedule or see the history go to the left column and Left click on Schedule in your accountSome readers

How do I mute all participants except the presenter?

Left click on the 'Manage Participants' wheel. Left click on mute all participants except presenter.Some readers

Can someone be invited to the session after the session has begun?

You cannot invite anyone after the session has started. You will need to arrange another session and include that person. This allows us to maintain a higher degree of security and prevent Zoombombing!Some readers

Where can I share videos from?

YouTube, Vimeo, Instructure Media, Twitch and Daily Motion URLs are supported. Remember to copy paste your link when sharing the videoSome readers

Why are my speech to text closed captions not appearing in the right language?

When selecting the closed captions option you then need to change the language to the one you wish to speak in.Some readers

How do I enable/disable participants from seeing other participants webcams?

Left click on the Manage Participants wheel . Left click on lock participants . Choose the see other participants webcam feature in the left column. Turn on/off the button in the right column.Some readers

How do I enable/disable participants from sharing their microphones?

Left click on the Manage Participants wheel . Left click on lock participants. Choose the share microphone feature in the left column. Turn on/off the button in the right column.Some readers

How do I remove all of my annotations?

On the right-hand side of your screen there is a button that looks like a trash can which will clear all your annotations.Some readers

How can I listen in to my students in their breakout room?

The best way to listen in to your students is to 'Join Audio' in the breakout rooms. That way, you may listen and speak with students without having to exit the original room. Yes, by joining the room and choosing the listen only option.Some readers

How do I stop the speech to text closed captions?

You press on the cc button and select stop viewing the closed captions.Some readers

How do I save a list students' names in the classroom?

Click on the wheel next to 'Participants' From the drop-down menu, click 'Save participants' names' A file will download to your device. Click OK if prompted to do so.Some readers

Are the results from polls aggregated?

Yes, they are. They are also anonymised when polling results are published. Only the teacher may view each individual's answers!Few readers

Are the results from polls anonymous?

Yes, polling results are anonymised when they are published. The teacher will be able to view each individual's answers.Few readers

Why can’t other users see video of me?

The presenter has the option to lock the feature of webcam sharing Your connection or other's connection may be too weak to transmit videoFew readers

What is stored in a recording?

Everything that happens in your session is recording, except videos you have uploaded.Few readers

Why is my video not sharing?

Not all the URLS are supported. Ensure that your connection speed is fast enough. Avoid using a public or shared network. Download the latest version of either Google Chrome or Mozilla Firefox if you are using another explorer. Close other programs or streaming applications.Few readers

Why was I removed from the classroom?

The presenter has the option to remove a participant. If that is not the case, check your internet connection as you may have been forced out of the classroom.Few readers

Which microphone source should I use?

It is suggested that you use the ‘default’ microphone source. If this does not work, you may need to select another microphone.Few readers

How do I leave a breakout room?

You can close the browser of the breakout room.Few readers

Why is the audio freezing/choppy/not working properly?

How do I share my screen?

How do I upload a presentation?

How do I give permission for my microphone and video?

I am seeing 'Error 1007: ICE negotiation failed' . What should I do?

How do I enter my classroom?

Why is there no sound?

Are my lessons recorded?

Why can’t other users hear me?

How do I go back to the whiteboard from my presentation?

How to do the echo test correctly

How do I turn on my camera?

How do I share a video?

How do I allow my students to download my presentation?

How do I enter text in the whiteboard?

How do I switch between presentations?

I am sharing my screen but it is not working properly - why is that the case?

Can I enter multiple breakout rooms?

How do I create a breakout room?

How do I resize my presentation?

How do I promote users to have presenter permissions?

Why can’t my students see the speech to text closed captions?

Can I enter another breakout room after it has been made?

How do I monitor a breakout room?

How can I save my notes in the Text Editor?

How do I annotate on the presentation?

How can I use my graphics tablet? (Wacom, Intuos, etc. )

How can I scroll a document up and down in the classroom?

How do I mute/unmute myself?

How do I send a private message to someone else in the room?

Why is the video freezing/choppy/not working properly?

Why can't I hear or see my teachers?

How do I stop sharing my video?

Can I takeover presenter permission?

What should happen in the echo test?

How can I delete my recordings?

How do I use the Text Editor?

I selected microphone, but cannot hear myself in the echo test - what should I do?

How do I enable multiple participants to collaborate on the whiteboard?

How do I change the color of my annotations on the whiteboard?

How do I start a poll?

Can my students hear me when I have Joined the Audio in their breakout room?

Why is there a lag when I am speaking?

What is the difference between ‘Listen only’ and ‘Microphone’ when entering the classroom?

Can I connect external devices to the room?

How do I remove my annotations from the whiteboard?

How do I turn on my microphone?

Can I share a picture in the presentation screen?

Which speaker source should I use?

How do I change the font of the closed captions?

How do I stop sharing my screen?

Where can I see my recordings?

How do I send a support/help email ticket?

How do I change the screen I am sharing?

How can I take notes?

Can I enter shapes into the whiteboard?

How do I change the colour of my annotations?

What formats can I use to upload a presentation?

How do I enable/disable participants from seeing other participants in the participants list?

What external devices can I connect to the room?

Why is my presentation not uploading?

How do I turn off my camera?

How do I go back to my dashboard?

How do I end the breakout rooms?

How do I enlarge the video?

Why can’t I see the speech-to-text closed captions?

How do I lock participants from doing certain functions?

How do I enable/disable participants from sending public chat messages?

How do I change language in the speech to text closed captions?

How do I minimize the presentation screen?

How do I share a poll’s results?

How do I leave the classroom?

How do I maximize the video?

How do I allow others to annotate on the presentation?

How do I change the video I am sharing?

How do I enable/disable participants from editing the text in the Text Editor?

Why can I hear an echo from another participant’s voice?

How do I customize the answers for a poll?

How do I start speech to text closed captions?

How do I enable/disable participants from sharing their webcam?