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All the information you need concerning your account and Dashboard!
How do I reset my password?
Click on ''forgot your password?''. Enter your email address. You will receive an email with a button that the user has to click on. If that opens up a different browser it won't work. You will have to copy the URL and use the same browser from which you initiated the password restoration. Enter your new password twice. ( you don't need
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Why am I unable to log in?
If you cannot find the email with the temporary password look in your spam box. If you find more than one email use the password of the most recent one. Do not copy the password and use the visualizer (eye icon) in order to check that everything is correct. Be sure that there are no gaps added by accident.
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What kind of file formats can I upload?
The compatible formats are jpg, JPG, jpeg, JPEG, png, PNG, gif, GIF, pdf, PDF, doc, DOC, docx, DOCX, ppt, PPT, pptx, PPTX, pps, PPS, ppsx, PPSX, odt, ODT, xls, XLS, xlsx, XLSX, psd, PSD, zip, ZIP, rar, RAR, m4a, M4A, ogg, OGG, wav, WAV, mp4, M4V, mov, MOV, wmv, WMV, avi, AVI, mpg, MPG, ogv, OGV, 3gp, 3GP, 3g2, 3G2 If an uploaded word file doesn't look exactly the same as the original one, you can convert it to PDF. If y
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How do I cancel/reschedule a lesson?
Click ‘Schedule’ on the menu, followed by ‘Planned tutorials’. Click on the icon to the right of the tutorial that you wish to reschedule or cancel. Select ‘Reschedule tutorials’. If you would like to reschedule the tutorial, click the calendar icon and select the desired date and time. If you would like to cancel the tutorial, select the tutorial you would like to cancel, scroll to the bottom of the page and select 'Delete'. An email
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How to change your password
Click on your name in the upper right. Click on Profile Click on the "Change Password" tab. Enter your new password twice and click "Submit".
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How do I see my recordings?
If you see a ''recordings'' section on your dashboard , you can access your recordings. If you cannot see a ''recordings'' section on your dashboard, this means that the recordings are not available for your role (tutor/student). If you cannot find a new lesson please wait 24hours untill it becomes available. The recorded sessions are deleted after 1-3 months approximately, depending on your organisation's policy.
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How can I upload files to my library?
Click on the "Library" (or ''our files'') section on the left hand side of the dashboard. Click on "Upload" beneath the Library section. Choose the files you would like to upload. Click+Drag or Shift+Click to select a range of files from your desktop computer, or Ctrl+Click, Command+Click or Tap+Hold, depending on your device, to select a discontiguous set of files. Each file should be up to 5Mb in size. Your institution may have a lar
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How do I send homework?
Go to homework, send, select a participant, click on browse, select a file you have already uploaded to your library, and press send. If you don't have a homework section, you can upload your homework to your library and grant access to your tutor. (step 3) Please let our Live Chat Agents know and we will
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How do I schedule / create a booking?
Click on "Schedule" on the menu. Click on "Booking" beneath Schedule. Select the subject and the duration of the class. Click "Submit". A calendar will load with available times. If there is no availability, you may need to set it first in the Availability tab. Select the time that you would like the lesson to take place and click. You can select multiple timeslots in a week. If this is a recurring booking, please enter how many weeks you would like this to be recurring for, or unti
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Can I stop the access to my files?
Click on the "Library" section on the left hand side of the screen. Click on "Browse" beneath the Library section. Select the files you would like to stop access. At the right hand side of your screen there is the ''permission option''. Click on ''modify'' and select the users you want to stop the access. Click on '' Submit''
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How can I updated the logo?
Go to settings Click on appearance There are three types of logos you can upload (dark,light,favicon) Browse and select the files you wish to uplaod. Press submit.
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How do I see the files I have uploaded?
Go to Library, files, browse and you will see your files.
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I want book a lesson but no available times are appearing. Why?
It may be because the booking is full for this lesson and timeslot, you are being prevented from double booking. Alternatively, you may not have any credits for lessons remaining or in some cases, it may just be that the lesson has not been scheduled yet!
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How can I send a new message?
Click on "Messages" on the menu. Select "Compose " to send a message.
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How can I delete a file?
Click on the "Library" section on the left hand side of the screen. Click on "Browse" beneath the Library section. Select the files you would like to delete. *Click on ''select an action'' and choose ''delete''. Click on '' Apply''
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Where can I find the future schedule?
On your left hand side there is a column. Left click on Schedule. Select the first option '' Future schedule'
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What is appearing in the rescheduling tab?
You can send sessions from your future schedule to the rescheduling tab by going to future schedule and selectiong postpone Then go to rescheduling and you can select an alternative time and day for the session.
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I want to book a lesson, but no available times are appearing. Why?
You need to go to schedule, availability, and set your available times with the colour blue.
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Can I create bookings for more than one week?
Yes, you can. When making your booking, please select one of the recurring booking options. Your booking will then be completed until the time you have set it to occur!
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How can I change the opening or closing time of my account?
Go to Settings Go to scheduling There you will see opening time and closing time Select the times you wish Press submit
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Can I upload many files at the same time?
Yes, you can. Simply select multiple files to be uploaded when browsing for your files.
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How do I change the appearance of our institution’s accounts?
Go to settings. Click on appearance. Browse and select the files you wish to have on your page. Press submit.
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How do I send a message?
Go to messages, compose and you can send a message to other users.
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Where can I see my messages?
Go to messages, inbox and you will see your messages.
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Can I cancel a class that has already been scheduled?
Yes, you may. Simply go to the Future Schedule tab, then click on the X symbol to postpone your lesson. Then you will go to the Reschedule page where you may permanently cancel a lesson.
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How do I edit my profile?
Go to your name on the top right hand side of your screen. Click on profile. Make the changes you wish. Press submit.
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Can I extend the duration of a lesson?
No but you can book another session right after the session you wish to extend. All lessons have an automatic 10-15 minute extension built in.
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How do I delete a particular lesson?
First, postpone the lesson in the Future Schedule section. Then go to the Reschedule lesson section. Select the lesson you would like to delete. Go to the Actions button and Select Delete.
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How do I schedule a lesson if I am a student?
Go to schedule, availability, and click on your available times (make sure they are blue). If that option is not available, please contact administration and they will book your lessons for you.
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Are my sessions recorded?
Yes. Go to recordings and you will find recordings of all your previous sessions there.
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How can I see the sent messages?
Click on "Messages" on the menu. Select "Sent" to view your sent messages.
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How can I change the timetabling interval in my account?
This is a default setting. Please contact your administrator, who will be able to change this.
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How do I enter in my class?
In your dashboard or your "Future schedule" page, you will see your future classes. Click on "Enter" to enter the corresponding classroom. Use Chrome or Firefox for better audio quality and full use of the virtual classroom features. Use a headset for less background noise. The Virtual Classroom will open once the presenter has entered the classroom. Select the microphone option. Give permission to your browser to access your microphone and camera. Choose your camera. Y
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Is there a limit to the size of the files?
Each file should be up to 5Mb in size. Your institution may have a different file limit! If you need to make a file smaller, you may wish to save it as a .pdf file.
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How do I add/edit my personal details?
To add or edit your personal details please click on your name on the upper left of the screen. Then click on Profile . You are now able to change your name and input additional personal details, such as your address.
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If I change/edit a group will the changes affect booked sessions?
No. Changes to Groups will not affect sessions that have already been booked. All changes will affect sessions that will be booked from that point onwards.
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Can I add someone into the classroom after a lesson has started?
No. You need do schedule a new session and add everyone to that by sending them new invitations.
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How do I change the basic settings?
Go to your name on the top right corner of your screen Click on profile Make the desired changes Click on submit
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How do I change my password?
To change your password, click on the "Change Password" tab. Enter your new password twice and click "Submit". You may also select to restore your password in the login page by clicking on 'Forgot my Password'
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Can I download my progress reports?
You may choose to download a progress report by clicking in the download icon.
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How can I report an absence?
Go to schedule Click on history Select a session Click on report Enter a participant Press on report absence
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How do I select the subject and the duration of the class?
Click on "Schedule" on the menu. Click on "Booking" beneath Schedule. Select the subject and the duration of the class. Click "Submit". > * A calendar will load with available times. Select the time that you would like the lesson to take place and click. You can select multiple timeslots in a week. If this is a recurring booking, please enter how many weeks you would like this to be recurring for, or until which date. Click "Submit". If you would like to book for more t
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What is the cancellation deadline?
Please contact administration.
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Where is the live chat support?
The live chat will appear on the bottom right of your screen.
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How can I edit/change a group?
Go to users Click on Groups Go to edit table Go to the group you wish to change Go to edit members Drag new memebrs into a group if you wish to add memebers to it Drag new members out of the group if you wish to remove members from it Press udate
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Is there a live chat support?
Yes, there is a free chat support with screen sharing remote assistance available on the bottom left or right of your account. Feel free to contact us whenever you would like to!
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How can I report or delete a lesson that was not completed?
You can postpone or cancel a session before it takes place but you cannot delete it afterwards. Go to future schedule and select a session Then press postpone Go to rescheduling click on the session and select action. Click on delete and apply. To report a missed session please contact your administrator.
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I can’t find my recordings.
Go to recordings and you will find recordings of all your previous sessions there. If you cannot find a recording then wait as it takes 30-60 minutes for a session to be uploaded. Your institution may have restricted recording access to yourself, if you cannot see the above
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What does ‘Availability not set’ mean?
It means that you have not published the times you are available for sessions. Go to schedule, availability, and click on your available times (make sure they are blue). Your administrator can then book sessions for you.
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How can I see the received messages?
Click on "Messages" on the menu. Select "Inbox" to view messages sent to your account.
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How do I upload files on my library?
Go to Library, upload, browse, select the file you wish to upload then press upload and your file is ready to use.
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Can I select multiple time slots in a week?
Yes, you can as long as these time slots are available!
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Where can I view my bookings?
Go to schedule. Click on future schedule and you can see all your future bookings.
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Can I give access to my files?
To grant other users access to these files, select them from the dropdown below. You can edit access after you have uploaded a file as well.
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The availability function is not applicable to my organisation - can I change it?
Please send a request at support@infinitiplatform.com
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What happens when I make a booking?
Emails will go out to all the involved parties and a new session will appear on their dashboard.
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How can I see the starred messages?
Click on "Messages" on the menu. Select "Starred" to view your starred messages.
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How can I browse the uploaded files?
Click on the "Library" section on the left hand side of the screen. Click on "Browse" beneath the Library section.
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Why can I not upload a file in my library?
Please check that your file is in the correct size (an error message will appear informing you of the size limit) Please check that your file is in the permitted format (formats include jpg, JPG, jpeg, JPEG, png, PNG, gif, GIF, pdf, PDF, doc, DOC, docx, DOCX, ppt, PPT, pptx, PPTX, pps, PPS, ppsx, PPSX, odt, ODT, xls, XLS, xlsx, XLSX, psd, PSD, zip, ZIP, rar, RAR, mp3, MP3, m4a, M4A, ogg, OGG, wav, WAV, mp4, MP4, m4v, M4V, mov, MOV, wmv, WMV, avi, AVI, mpg, MPG, ogv, OGV, 3gp, 3GP, 3g2, 3G2)
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Why is my file not being uploaded to my account?
Each file should be up to 5Mb in size (your institution may have a higher limit). If the size is correct try to change the extension of the file to an acceptable format (word, pdf, etc.)
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How can I send my homework?
Click on "Homework" on the menu. To send homework click on "Send". Choose one or more recipients and one or more files from your library and click "Send". The recipients will receive the files in their emails. Please remember to not send too many large files in one message, otherwise the email may not get to the recipients. Some email providers do not accept emails larger than 10 Mb.
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How do I avoid doing a double booking?
If you go to schedule, availability, and set the times you are available then once you are booked for a session that time becomes unavailable and no double bookings are made. So no need to worry!
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How to I view messages that I have already sent?
Go to messages. Press sent and you can see all the messages you have sent.
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What is the reservation deadline?
The reservation deadline refers to the deadline by which a class must be booked. Please contact administration if you would like it to change, as it is a default setting.
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What is included in a recording?
*A recording includes your entire sessions apart from any videaos you may have uploaded.
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Can I attach files to my messages?
Yes go to messages Click on compose Browse and select the file you wish to attach Press send
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How do I see my progress reports?
Go to progress report, browse, and you will see your progress reports.
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How can I filter for a particular lesson / student / tutor / day etc.?
Go to schedule Click on history Click on add a filter Select a date,subject,presenter, participant and press go.
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Can I select the end date of a class?
Yes, you can. When you are choosing the length of your class with a recurring booking, please select until when you wish to schedule this class.
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Where can I see messages that I have received?
Go to messages. Go to inbox and you can view all your received messages.
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How can I change the time zone for my account?
Go to your name on the top right corner of your screen Click on profile Change your timezone Click on submit.
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Can I send files as an attachment with my messages?
Yes. Go to messages. Click on compose. Go to browse. Select the file you wish to attach.
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How do I see the lessons I have completed?
Go to schedule, history, and you will see all your past lessons.
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Where can I find the history of my classes?
On your left hand side there is a column. Left click on Schedule. Select the last option '' History''.
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Where do I find FAQs?
Go to Help and you will find explicit instructions on how to use the platform.
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Can I select the exact time of the class?
Yes, you can. All classes will begin in 15/30/60 minute intervals depending on your institution's calendar.
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How do I search for an uploaded document?
Go to Library, files, browse and you will see your files.
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How can I set a tutor available all day or at a specific time or for a whole week?
Go to schedule Click on availability Select a presenter Click on the dates/time slots you wish them to be available (make sure they are blue) Press update You can select 'do not repeat' for a one off session/s, 'until' a specific date to book the same times on the same days until that date, or 'for' a specific time period eg 2 weeks for the same times and days for that timeperiod.
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Where can I find my progress reports?
Click on "Progress Report" on the menu. Click on "Browse" to view all reports listed by date, with some basic information. You can also add filters for more specific results. To view more details you must click on the eye icon on the right of the report.
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How do I create a progress report?
Go to progress report, create, and fill in all the information you wish to include. Then press submit. An email will go out to your student with their progress report.
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What is the purpose of the availability tab?
So that the tutor sets his availability and is not booked for lessons for which he is not available and to avoid double bookings.
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Where can I find a list of frequently asked questions?
Go to help and you will find explicit instructions and videos on how to use all the features in your account!
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I would like my booking to be a repeat booking - how can I do this?
Go to schedule Click on booking Select a presenter and participants Click on the dates/time slots you wish Go to repeate booking and you can select 'do not repeat' for a one off session/s, 'until' a specific date to book the same times on the same days until that date, or 'for' a specific time period eg 2 weeks for the same times and days for that timeperiod. After you have selected you repeated session press 'book now'.
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How can I check what lessons have already taken place?
You can go to schedule. Press history and view all your past sessions.
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How can I star and store important messages?
Go to meassages. Go to inbox. Open a message and star it. Go to messages and starred to see your important messages.
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Where can I see my bookings?
You can find your bookings in the Schedule board on the dashboard or click Schedule on the menu at the left of the dashboard.
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What happens if a tutor is not set as being available?
The tutor needs to set his/her availability at -> schedule, availability, and make the times he/she is available active.
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Can I search for my future classes in my account?
Go to dashboard and you will see all your upcoming classes Alternatively you can go to schedule and future schedule.
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Where can I see files that have been sent or received to my account?
To view received and sent files, click on ''Homework '' and then click "Browse".
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Why has my student / teacher not received my homework?
Some email providers do not accept emails larger than 10 Mb. This may mean that they have received an email notification that the email has been sent. Of course, it will still be available in their account once they login!
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