How do I reset my password?
Why am I unable to log in?
How do I cancel/reschedule a lesson?
How can I upload files to my library?
How do I see my recordings?
How do I schedule / create a booking?
What kind of file formats can I upload?
How to change your password
How do I send homework?
Can I stop the access to my files?
How can I send a new message?
How can I delete a file?
How can I change the opening or closing time of my account?
How can I report an absence?
How can I edit/change a group?
How do I add/edit my personal details?
Are my sessions recorded?
How can I change the timetabling interval in my account?
How can I see the starred messages?
Can I create bookings for more than one week?
How do I change the appearance of our institution’s accounts?
How can I report or delete a lesson that was not completed?
How do I edit my profile?
Can I upload many files at the same time?
How can I updated the logo?
I can’t find my recordings.
Can I extend the duration of a lesson?
Can I give access to my files?
How can I browse the uploaded files?
Can I cancel a class that has already been scheduled?
How do I change my password?
How can I send my homework?
What is appearing in the rescheduling tab?
How do I delete a particular lesson?
How do I change the basic settings?
How can I change the time zone for my account?
How do I select the subject and the duration of the class?
Can I add someone into the classroom after a lesson has started?
I want book a lesson but no available times are appearing. Why?
Can I download my progress reports?
How do I enter in my class?
How can I see the sent messages?
Can I select multiple time slots in a week?
How do I schedule a lesson if I am a student?
Why can I not upload a file in my library?
How do I see the files I have uploaded?
What does ‘Availability not set’ mean?
Where can I find the future schedule?
Is there a limit to the size of the files?
How can I filter for a particular lesson / student / tutor / day etc.?
How do I send a message?
How do I upload files on my library?
How can I see the received messages?
Can I select the end date of a class?
Can I attach files to my messages?
Where can I find a list of frequently asked questions?
If I change/edit a group will the changes affect booked sessions?
How do I avoid doing a double booking?
Is there a live chat support?
How do I create a progress report?
Can I select the exact time of the class?
How do I see my progress reports?
How to I view messages that I have already sent?
How can I star and store important messages?
Where can I see my messages?
What happens when I make a booking?
Can I send files as an attachment with my messages?
How can I set a tutor available all day or at a specific time or for a whole week?
Where is the live chat support?
What is the reservation deadline?
Where can I find my progress reports?
I want to book a lesson, but no available times are appearing. Why?
The availability function is not applicable to my organisation - can I change it?
How can I check what lessons have already taken place?
Where do I find FAQs?
What is included in a recording?
Why is my file not being uploaded to my account?
Can I search for my future classes in my account?
Where can I view my bookings?
What is the cancellation deadline?
How do I search for an uploaded document?
How do I see the lessons I have completed?
Where can I see messages that I have received?
Why has my student / teacher not received my homework?
I would like my booking to be a repeat booking - how can I do this?
What is the purpose of the availability tab?
What happens if a tutor is not set as being available?
Where can I find the history of my classes?
Where can I see my bookings?
Where can I see files that have been sent or received to my account?